BIOCORNEUM CUSTOMER FAQs
April 18, 2024
BIOCORNEUM Transition to Biodermis: FAQs and Essential Info
Effective immediately, BIOCORNEUM is a part of the Biodermis product line. This addition enhances our high-quality scar management offerings, furthering our commitment to innovative and effective skin care.
Ordering BIOCORNEUM Products
Starting today, to order BIOCORNEUM products or for any inquiries, please contact us directly:
Phone: 800.322.3729
Email: orders@biodermis.com
To ensure the accuracy of your information, Biodermis will need to validate your customer details during your initial contact. This process is quick and ensures that your service continues without interruption.
Managing Existing Invoices
Any unpaid invoices for BIOCORNEUM product that were issued to customers by Sientra, Inc. should be paid to Sientra following the payment instructions on the invoice. Starting April 18th, BIOCORNEUM will be exclusively sold by Biodermis, and any invoices for products ordered on April 18th and thereafter should be remitted to Biodermis, following the instructions provided on the new invoices.
Setting Up Biodermis as a New Vendor
If you have not previously done business with Biodermis LLC, it is important to add us to your system as a vendor. Biodermis LLC should replace Sientra, Inc. as the vendor for BIOCORNEUM products listed in your system.
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Frequently Asked Questions
Q: What does the acquisition mean for existing BIOCORNEUM customers?
A: The integration of BIOCORNEUM into Biodermis means you will now receive the same great products through Biodermis, with the added benefit of Biodermis's extensive experience in silicone scar management.
Q: How can I order BIOCORNEUM products now?
A: Starting April 18, 2024, all orders for BIOCORNEUM products should be directed to Biodermis through the provided phone number or email address. This change helps streamline your ordering process and ensures you receive continuous, high-quality service.
Q: Who do I pay for invoices received before April 18, 2024?
A: Any unpaid invoices for BIOCORNEUM product that were issued to customers by Sientra, Inc. should be paid to Sientra following the payment instructions on the invoice. Starting on April 18th, BIOCORNEUM will be sold exclusively by Biodermis, and any invoices for products ordered on or after this date should be remitted to Biodermis, following the payment instructions provided on the new invoices.
Q: Will the pricing for BIOCORNEUM products stay the same under Biodermis management?
A: Yes, the pricing for BIOCORNEUM products will stay the same. We have received the complete order and pricing history from Sientra to ensure there is no disruption or change in pricing.
Q: Do we need to set up Biodermis as a new vendor in our system?
A: Yes, if you have not previously done business with Biodermis LLC, it is important to add us to your system as a vendor. Biodermis LLC should replace Sientra, Inc. as the vendor for BIOCORNEUM products listed in your system. If you require a W-9, please request one from us at orders@biodermis.com.
Q: Who is Biodermis?
A: Biodermis is a premier brand under Nuance Medical, known for its expertise in silicone scar management products. With over 30 years of innovation and leadership in the field, Biodermis has developed a range of solutions that significantly enhance the healing process and improve the outcomes of scar treatments. Dedicated to providing top-tier skin care solutions, Biodermis is trusted by healthcare professionals worldwide to deliver effective, non-invasive treatments for patients recovering from surgical procedures and skin injuries. Learn more about Biodermis here.
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Thank you for visiting. We’re excited to continue delivering you excellence and innovation in scar treatment with BIOCORNEUM.