Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Information
  • Signature is required on shipments over $250.00
  • All prices are in US Dollars
  • Merchandise will be shipped within 48 hours of order via FedEx or USPS. WEEKENDS AND HOLIDAYS DO NOT QUALIFY AS SHIPPING DAYS
  • Fedex 2nd Day or Overnight orders require a street shipping address
  • FedEx cannot ship to a post office box

International Ordering Information

  • Currently this site does not support international orders
  • For orders placed outside the United States, please email customerservice@biodermis.com or call (702) 260-4466 for ordering information in your country

Returns and Exchanges
Biodermis is committed to customer satisfaction with both our products and service.

If your shipment is missing items, or contains damaged items:
  • Contact customer service by phone at 800.322.3729 or by email at customerservice@biodermis.com
  • Locate your ORDER # so that you have it ready when you call or email us. Your order number can be found in the subject line of your confirmation email, and is also located in the upper right corner of your confirmation email.
  • Explain the issue to one of our customer service representatives, and we will be pleased to assist you with replacement product(s).

If you need to return or exchange an item:
  • Contact customer service by phone at 800.322.3729 or by email at returns@biodermis.com
  • Locate your ORDER # so that you have it ready when you call or email us. Your order number can be found in the subject line of your confirmation email, and is also located in the upper right corner of your confirmation email.
  • Explain the reason for your return/exchange to one of our customer service representatives, and we will be pleased to provide instructions for completing your transaction.

Biodermis return policy:
  • Biodermis customer service representative must authorize return prior to return of merchandise.
  • Merchandise must have all manufacturer’s seals intact, and the unit cartons completely unmarked.
  • Such units returned within thirty (30) days from date of order are eligible for full credit or replacement.
  • Products received beyond the thirty (30) days may be subject to restocking and/or repackaging charges.
  • Products not returned within six months (180 days) from date of purchase are not eligible for credit.

Thank you,
Biodermis Customer Service


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Biodermis Corporation. The collective work includes works that are licensed to Biodermis Corporation. Copyright 2016, Biodermis Corporation ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Biodermis Corporation or purchasing Biodermis Corporation products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Biodermis Corporation or to purchase Biodermis Corporation products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Biodermis Corporation. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Biodermis Corporation used in the site are trademarks or registered trademarks of Biodermis Corporation

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Biodermis Corporation disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Biodermis Corporation does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Biodermis Corporation does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Biodermis Corporation shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Biodermis Corporation has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Biodermis Corporation product is mistakenly listed at an incorrect price, Biodermis Corporation reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Biodermis Corporation reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Biodermis Corporation shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Biodermis Corporation without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Biodermis Corporation may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Biodermis Corporation.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Biodermis Corporation products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Biodermis Corporation products) must be commenced within one (1) year after the claim or cause of action arises. Biodermis Corporation's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Biodermis Corporation may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Biodermis Corporation or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Biodermis Corporation does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Biodermis Corporation is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Biodermis Corporation reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Biodermis Corporation in its sole discretion.

You agree to indemnify, defend, and hold harmless Biodermis Corporation, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Biodermis Corporation may link to sites operated by third parties. However, even if the third party is affiliated with Biodermis Corporation, Biodermis Corporation has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Biodermis Corporation. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Biodermis Corporation seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).