Home > Learn > Product FAQ > General Q&A

General Q&A


Can I purchase Biodermis products at a pharmacy in my area?

Our products may be purchased on our website (www.biodermis.com) or by calling 1-800-374-3376.

Can I order your products if I live outside the United States?

For international orders, please contact us directly at 702-260-4466.

Is your product covered by insurance?

Biodermis does not submit insurance claims, but you can contact your insurance for possible reimbursement.

Can I pay without a credit card?

Yes, you can mail your money order to:

Biodermis
1820 Whitney Mesa Dr.
Henderson, NV 89014

Do any of the Biodermis products work on acne scars?

Patients are reporting impressive results using Pro-Sil for acne scars. They are experiencing reduced redness, as well as a reduction in the severity of pitting, and an overall improvement in the complexion of areas affected by acne scarring.

How soon will I see improvement in the appearance of my scar?

Many patients notice improvement within one to two weeks of proper use. However, every scar responds differently and especially older scars may take longer before you notice improvement.

Can Biodermis products be used while out in the sun?

Epi-Derm does not have SPF protection; it’s best to remove it before prolonged exposure to direct sunlight. Do not use sunblock underneath Biodermis products.

How long will gel sheeting last?

Once gel sheeting has been applied to the scar site, it can be used for 1-2 weeks. When it begins to lose its adhesive qualities, or when surface dirt becomes difficult to remove with proper daily washing, it is time to replace the sheet.